Greater Rochester Airport Departures (ROC)

Flight Departures at Greater Rochester Airport

Before exiting your transport vehicle at Greater Rochester International Airport, make sure to collect your personal belongings before entering the airport gate.

Additionally, it is ideal for passengers to arrive at the facility at least 90 minutes before their flight schedule or per instruction by the airline carrier.

Parking at Greater Rochester International Airport

ROC has several parking options for customers at the airport parking grounds, including hourly, weekly, garage, shuttle parking, smart lot, and premium parking.

The parking areas are connected by shuttle services to the main terminal building. Parking facilities are open 24 hours a day. More information about parking at Greater Rochester Airport.

Transfer Services at Greater Rochester International Airport

There are several efficient ground transportation services to Greater Rochester International Airport, such as rental cars, taxis, rideshares, shuttles, and public buses. The Rochester train station is located 11 kilometers from the airport.

Departing passengers may plan their transfer options to avoid delays while in transit.

Rental Car Services at Greater Rochester International Airport

The car rental counters are on the lower level adjacent to the Baggage Claim area.

When ready to return your vehicle to the Airport Car Rental Center, drive to the airport and follow the “Rental Car Return” signs. Remove all personal items before leaving the rented vehicle. More information about all rental car companies at Greater Rochester Airport.

Ride Shares at Greater Rochester International Airport

Rideshares drop off their passengers outside the main terminal building at the airport.

Passengers can reserve rideshare by downloading the company’s app on their smartphone and coordinating directly with their driver. They can also request a ride a few days before their flight to avoid the inconvenience.

Passengers may ask the driver to show proof of identity and booking records for their safety.

Taxis at Greater Rochester International Airport

Taxi passengers are dropped off at the taxi bay outside the main terminal building. A one-way fare from downtown Rochester to the airport costs approximately $20.00. More details about taxis at Greater Rochester Airport.

Trains at Greater Rochester International Airport

The Rochester Amtrak Station is 11 kilometers away from the airport. It takes approximately 10 minutes by taxi from Rochester Amtrak Station to the airport at $20.00. Details about rail services near Greater Rochester Airport.

Buses at Greater Rochester International Airport

The Rochester Transit Service (RTS) provides a direct bus service to the airport. The drop-off area is at the ground transportation center of the main terminal building.

Fare starts at $3.00. Discounts are available for qualified senior and disabled passengers. More details about bus services to and from Greater Rochester Airport.

Hotel Shuttles at Greater Rochester International Airport

Many hotels in Rochester provide shuttle services to the airport. Passengers are advised to confirm with their local hotel if the service is available.

Shuttles drop off their passengers outside the airport terminal building.

Other Services at Greater Rochester International Airport

Wi-Fi at Greater Rochester International Airport

Greenlight provides free Wi-Fi for passengers at the airport. Passengers can use the new passenger information network "ROCview"

ATMs at Greater Rochester International Airport

ATMs are throughout the airport for your banking transactions.

Currency Exchange at Greater Rochester International Airport

It appears that this service is not available at ROC. Please confirm with the Information Desk.

Nursing Stations at Greater Rochester International Airport

Lactation rooms for traveling mothers to breastfeed or breast pump appear to be available at the airport. Please check with the Information Desk for more information.

Restrooms at Greater Rochester International Airport

There are many restrooms in both concourses of ROC. They are all wheelchair accessible and equipped with baby changing stations and nursing passenger spaces.

Unisex companion care is also available adjacent to the restrooms to allow for family needs, along with facilities for the disabled.

Food and Beverages at Greater Rochester International Airport

Food and beverages are available in many areas of the airport.

Duty-Free Shopping at Greater Rochester International Airport

Duty-free shopping is not available at this facility.

Smoking at Greater Rochester International Airport

Smoking in selected areas outside of the airport terminal building only. Please follow smoking regulations.

Lost and Found Section at Greater Rochester International Airport

For items lost on the aircraft or at the gate area, please contact the respective airlines lost and found. Alternatively, you can visit the Information Desk for further assistance.

If you have discovered that your item has been lost in general areas of the airport and five days have not passed, please contact the Airport's Communication Center at +1 585 753-7001.

If you have discovered your item has been lost in general areas of the airport and five days have passed, please contact the Monroe County Sheriff’s Property Clerk at +1 585 753-4005.

Security and Customs at Greater Rochester International Airport

TSA Cares provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process.

You may also request assistance through the TSA screening checkpoint by calling +1 855-787-2227 at least 72 hours before traveling with questions about screening policies, procedures, and what to expect at the security checkpoint.

Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.

Information Desk at Greater Rochester International Airport

A visitor information booth is on the first floor of the ROC Airport, near the Baggage Claim area. The booth is staffed Monday through Friday from 9:00 a.m. until 8:00 p.m., Saturday & Sunday from 9:00 a.m. until 5:00 p.m.

Ticketing Counters at Greater Rochester International Airport

Passengers will follow the signs to "Ticketing/Check-In" leading to airline check-in counters.

Pet Relief at Greater Rochester International Airport

There are two areas outside the lower level at each end for traveling animals. These grassy areas, marked with designated signage are equipped with bags for cleanup. There is also a service animal relief area located post-security on Concourse A.

Disabled Passengers at Greater Rochester International Airport

The airport provides equal access to safe and convenient amenities to allow for stress-free travel by passengers of all physical abilities.

Inform your airline of your particular needs so they can put the information in your reservation. This includes pre-arranging wheelchair assistance, visual or hearing assistance, service animals, and pets, among others.

Skycaps are available to assist departing passengers with wheelchair and luggage assistance from the curbside to the ticketing lobby. Please use the "Press for Assistance" buttons on the columns of the departure roadway for wheelchair assistance.

Remember to inform your airline at least 24 hours in advance of travel of your particular needs.