Greater Rochester Airport Arrivals (ROC)

Flight Arrivals at Greater Rochester Airport

Upon arrival at Greater Rochester International Airport (ROC), please make sure to retrieve your luggage from the Baggage Claim area.

In the case of missing baggage, passengers may contact their respective airlines. Passengers can also inquire from the Information Desk for further assistance.

You can also leave a message with the passenger’s full name, email, phone number, and a brief description of the lost item(s).

ROC Airport Lost and Found Phone: + 1 585 753-7000.

Wi-Fi at Greater Rochester International Airport

Free Wi-Fi at the airport. Passengers can use the new passenger information network "ROCview".

Transfer Services at Greater Rochester International Airport

Greater Rochester Airport has efficient ground transportation services to destinations across Rochester and the neighboring areas and regions, including rental cars, taxis, rideshares, shuttles, public buses, and trains.

Arriving passengers may plan their transfer options to avoid delays while in transit to the airport.

Rental Car Services at Greater Rochester International Airport

Arriving passengers should proceed to the Car Rental Center on the lower level adjacent to the Baggage Claim area. See and compare all rental car companies at Greater Rochester Airport.

Ride Shares at Greater Rochester International Airport

The pick-up location for rideshare vehicles is outside of the Baggage Claim area at the main terminal building.

Passengers can reserve rideshare by downloading the company’s app on their smartphone and coordinating directly with their driver. They can also request a ride a few days before their flight to avoid the inconvenience.

Passengers may also ask the driver to show proof of identity and booking records for their safety.

Taxis at Greater Rochester International Airport

Taxis are available at ROC 24 hours a day. The pick-up location is at the taxi waiting area outside of the main terminal building.

A one-way fare from the airport to downtown costs approximately $20.00. More information about taxis at Greater Rochester Airport.

Trains at Greater Rochester International Airport

The Rochester Amtrak Station is 11 kilometers away from the airport. It runs a network of trains to and from many stations in the city and to several destinations outside the state. See more about train services near Greater Rochester Airport.

The most convenient way to get to the station from the airport is to taxi for $20.00. The taxi waiting area is outside of the main terminal building.

Buses at Greater Rochester International Airport

The Rochester Transit Service (RTS) offers a direct bus service between the airport and many locations in Rochester and several destinations across the region.

Buses pick up passengers outside of the main terminal building.

A one-way fare starts at $3.00. Discounts are available for qualified senior and disabled passengers. More details about bus services at Greater Rochester Airport.

Hotel Shuttles at Greater Rochester International Airport

Many hotels in the area provide shuttle services. Passengers may confirm with their accommodation if this service is available at the facility.

Shuttles pick up passengers outside the Baggage Claim area of the airport terminal. Need to book a hotel? See a selection of hotels near Greater Rochester Airport.

Other Services at Greater Rochester International Airport

ATMs at Greater Rochester International Airport

ATMs for your banking transactions are located throughout the airport.

Nursing Stations at Greater Rochester International Airport

Lactation rooms for traveling mothers appear to be available at the airport. Please check with the Information Desk for more information.

Restrooms at Greater Rochester International Airport

Restrooms are located in both concourses, at the east and west end of the food court and each end of the lower-level Baggage Claim area. They are all wheelchair accessible and equipped with baby changing stations and nursing passenger spaces.

Food and Beverages at Greater Rochester International Airport

Food and beverages are available throughout the airport.

Duty-Free Shopping at Greater Rochester International Airport

Duty-free shopping is not available at ROC.

Smoking at Greater Rochester International Airport

Smoking inside the building is not allowed. Designated smoking areas are located outside the airport building. Please follow smoking regulations.

Information Desk at Greater Rochester International Airport

A visitor information booth is on the first floor of the ROC Airport, near the Baggage Claim area.

Pet Relief at Greater Rochester International Airport

The Airport has designated "Pet Relief" areas located outside the lower east and west end of the Baggage Claim/Arrivals roadway.

Disabled Passengers at Greater Rochester International Airport

ROC provides all travelers with equal access to safe and convenient amenities to allow for stress-free travel by passengers of all physical abilities.

Inform your airline of your particular needs so they can put the information in your reservation. This includes pre-arranging wheelchair assistance, visual or hearing assistance, service animals, and pets, among others.

Passengers who need wheelchair assistance when they arrive at ROC may use the "press for assistance" buttons located along the upper-level roadway.

Passengers need to arrange directly with their airline for wheelchair assistance at connections or their final destination arrival.

Please don't forget to inform your airline at least 24 hours in advance of travel of your particular needs.